Reference

The Legal Terms Behind Your Account

Every rule that touches your account sits on this page — how you open it, how bKash, Nagad and Rocket transfers are recorded, and what we can offer to players in Dhaka and the rest of Bangladesh.

Access depends on local lawWallet references kept per accountPolicy changes published hereSupport answers policy queries
5777bdt The Legal Terms Behind Your Account
REACHING OUR TEAM

Where to Send a Policy Question

A policy question settles faster when we can see the account behind it, so have your login ready before you write in. In-app support reaches a Bangladesh-facing team, and a bKash, Nagad or Rocket reference in your first message saves a round of replies. For anything you need in writing — a change request, an account closure, a clause you want explained in plain words — use email and keep the thread.

In-app support Open support from your account menu and choose the policy subject. Your account number, region and last wallet reference attach themselves, so the agent begins with the full picture instead of asking you to repeat it.
Email for written requests Use our published support address when you need something on record — a clause explained, a correction to your details, or an account closure. Keep the thread; it shows what we agreed and when.
Wallet transfer desk If a bKash, Nagad, Rocket or Upay transfer never lands in your wallet, send the transaction ID from the app. We match it against the reference on your account and reply with what we find, in writing.
HOW WE HANDLE DATA

Account Security and Record Keeping

Your account sits behind a password you choose and a one-time code we send to your phone whenever you sign in from an unfamiliar device. That second step is what keeps a stranger holding only your number out of your wallet. Session cookies carry your login on a device you mark as yours and drop when you sign out. We keep wallet references, sign-in events and the version of the terms you accepted while your account is open, and for the records period after it closes.

Sign-in checks

An unfamiliar device needs the one-time code we send to your phone before the account opens. Change your password from settings and any session running on another handset ends there.

Cookies on your device

Session cookies carry your login and language choice, then drop when you sign out. Clearing browser data signs you out everywhere and the next sign-in asks for the code again.

What we keep

Wallet references, sign-in events and the terms version you accepted stay on file while the account is open, and for the records period that follows closure.

Requests about your record

Ask support for a copy of your account record, a correction or a closure. We confirm by email, and tell you plainly if a records duty means something has to stay on file.

Questions About Legal Terms

Most of what we get asked about terms comes down to three things: where you can use the account, how a wallet transfer is verified, and what we keep on file. The answers below cover each in plain words rather than clause language. If your own case is not here, send it through support with your account number attached and we will answer in writing. Nothing below replaces the terms on this page — it explains them.

Yes. We serve Bangladesh where the products we carry are permitted, so your access depends on local law and eligible regions. If you travel or move, read the terms again before you fund the wallet there.

One agreement covers the whole lobby. A cricket market, Roulette Bangladesh Live, Barind Star Slots or Crash Pulse all sit under the same account rules, so you are not accepting separate terms for each product.

Ask support for your account record and we send the policy version tied to your acceptance date, together with the wallet references held for that period.

You can request closure through support at any time. We close the wallet, end marketing contact, and keep only what our records duties require us to hold for the set period.

We handle disputes through our Bangladesh support channel first, and the terms set out which rules govern the agreement. Where your local law gives you rights that cannot be set aside, those stay in place.

Start with support and attach the bKash, Nagad, Rocket or Upay transaction ID. We check it against the reference on your account and answer in writing, so you have the outcome on record.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.