Reference

Know the Terms Before You Join

One written agreement covers your 5777bdt account, your wallet and every bKash, Nagad or Rocket transfer you send us — read it once and the rest of the lobby stops being a guessing game.

bKash, Nagad, Rocket walletsOne account per personClause-level supportEligibility by local law
5777bdt Know the Terms Before You Join
DATA AND ACCESS

Your Details Under Our Terms

The agreement only works if the records behind it are handled properly. We store what your account needs to run — registration details, the wallet ledger for bKash, Nagad and Rocket transfers, and a device signature on each login — and keep it while your account is open plus whatever period local record-keeping rules set. Cookies do two small jobs here: holding your session and remembering your language choice. You can ask to see, correct or delete what we hold about you, and we check that request against your own ID before anything is released.

What we store

Registration details, the wallet ledger behind every bKash, Nagad and Rocket transfer, and the device signature of each login. Nothing beyond that is collected to make the terms work.

Cookies we set

Two jobs only: keeping your session open while you browse the lobby, and remembering which language you picked. Clear them in your browser settings and sign in again any time.

Login security

A one-time code goes to your registered number whenever you sign in from a device we have not seen before. Nobody on the support team will ever ask you to read that code out.

Retention and changes

Records stay while your account is active and for the period local rules require after it closes. Ask us to correct or delete your details and we verify the request against your ID first.

CLAUSE HELP

Getting a Straight Answer on Clauses

A clause is easier to settle with a person than with a search box, so we keep support open for exactly that. Tell us the section number you were reading and what you want to know about it, and we will quote the wording that applies to your case rather than a general answer. Our team works from Bangladesh, which means the person replying knows how bKash, Nagad and Rocket transfers actually behave — including the failures. Have your account number ready before you write in; it cuts a step out of every reply.

Team online

Wallet chat

Open your account wallet, tap the support bubble and type your question with the clause number you are reading. Chat is the shortest path when a bKash or Nagad transfer needs a look.

Email the terms desk

Send your account number and a short description of the clause you want explained. We answer in English and can attach the exact wording so you have it in writing.

Payment trace request

If a Rocket or Upay transfer left your wallet but never reached the account, send the transaction ID and the sender number. We match it against our records and tell you what we find.

Terms Questions, Answered Plainly

The same handful of questions come up again and again, mostly about eligibility, wallet names and what happens when an account closes. We answer them below in plain English instead of pointing you back to clause numbers. If your case is not here, message support with the clause you were reading and we will walk through it with you. Anything about cricket markets or live tables that touches the agreement is fair game too.

Yes. Using one local rail does not narrow anything. Your bKash transfers, your wallet balance and any withdrawal request all sit under the same agreement from the moment the account opens.

No. One account per person, matched to your own ID and your own bKash, Nagad or Rocket number. Duplicate accounts are closed and any balance on them is reviewed under these same terms.

Third-party transfers breach the payment section. We may hold the amount while we confirm who sent it, then return it to the wallet it came from once that check finishes.

You can. Send the request from your registered email or through wallet chat, and we verify it against your ID before releasing anything. Correction and deletion requests follow the same route.

Significant changes are flagged inside your account area before the new date takes effect. Smaller edits, such as a renamed payment rail, simply appear on this page from the date shown.

Then you should not open an account. Eligibility depends on your local law and eligible regions, and checking that is your responsibility before you register. Accounts outside those rules are closed.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.